--- title: "Couch Collection Day: How to Prepare | Trysofic Projects" url: https://trysoficprojects.co.za/blog/what-happens-on-collection-day/ --- ![Our bakkie outside a customer's house with a couch being loaded](/_astro/collection.DVb2G6I4_1DbPlj.jpg) [Home](/)/[Advice](/blog/) Collection and delivery # What happens on couch collection day, and how to get ready ## In short From the first WhatsApp to the couch coming home. What happens at the sample visit, on collection day and during the rebuild, and 6 things to do beforehand. By the Trysofic team · 28 September 2026 [Get a free quote](#quote)[★★★★★**4.9** from 300+ Google reviews](https://maps.google.com/?cid=15645396653824375776) On this page 1. [1\. The first message](#1-the-first-message) 2. [2\. The sample visit](#2-the-sample-visit) 3. [3\. Collection](#3-collection) 4. [4\. The rebuild, with updates](#4-the-rebuild-with-updates) 5. [5\. Delivery](#5-delivery) 6. [6 things to do before collection day](#6-things-to-do-before-collection-day) 7. [How long you’ll be without it](#how-long-youll-be-without-it) 24 of the 128 written Google reviews we’ve read mention the collection and delivery. That’s the part of the job most people worry about before they call. How do you get a 3-seater out of a townhouse, and how do you know what’s happening once it’s gone? Here’s the whole thing, start to finish, in the words of people who’ve been through it. ## 1\. The first message You WhatsApp a photo to 074 019 9297. Amava Bello messaged after hours: > I texted them after hours and got an immediate response (automated) but an actual human reached out within 5 minutes. > > Amava Bello, Google review, 2 years ago With a photo, Kwanele can quote you and book the sample visit. ## 2\. The sample visit We come to you with the fabric samples, so you choose in your own room. Collection can happen at the same visit. Senzi Zikhali had “an in person consult with all the fabric samples” and the team confirmed the chosen fabric was in stock “before the team left”, with the couch. Bronwyn Shand contacted us in the morning, and by the afternoon the fabric was chosen and the couch was on its way to the workshop. ## 3\. Collection We load the couch and take it to our workshop in Jabavu, Soweto. You don’t need a bakkie or a spare pair of hands. Kailer Smit called the collection and drop-off “hassle-free”. ## 4\. The rebuild, with updates This is where the waiting feels longest, so we send updates. Dani mlambo wrote that Kwanele “even sent me pictures of my couches when they were busy stripping them apart”. Sivuyisiwe Dimbaza saw “the sneak peak they’ve provided so far” before the couch came home. If we find something under the fabric, we’ll tell you. When Amava Bello’s couch was collected, one leg was broken: > When they picked it up, one of the legs on the couch was broken, they replaced it for us and made sure the leg they chose looked just like the originals. > > Amava Bello, Google review, 2 years ago ## 5\. Delivery We bring it back and put it where it goes. Check it over while we’re there. CMP Pilane wrote that the team called a week later to check on the couches. ## 6 things to do before collection day 1. **Clear the route.** Move anything between the couch and the front door, including rugs, plants and the coffee table. 2. **Empty the couch.** Check down the sides and under the cushions for remotes, coins and earrings. 3. **Measure the tricky bits.** If the couch came in through a window or a narrow passage, tell us. It’ll have to go out the same way. 4. **Take your own before photos.** Jocelyn Brown wrote: “Wish I had a before pic on my phone”. You’ll want one. 5. **Tell us about pets and kids.** It changes which samples we bring. See [choosing fabric](/blog/choosing-couch-fabric/). 6. **Mention any deadline.** Family visiting, a function, a venue reopening. Say so before we quote, not after. ## How long you’ll be without it That depends on the job and the fabric. Kwanele gives you a date when he quotes. For what 18 customers actually reported, read [how long couch reupholstery takes](/blog/how-long-does-couch-reupholstery-take/). For the service itself, see [couch reupholstery](/services/couch-reupholstery/) and [reupholstery across Johannesburg](/areas/johannesburg/). ## Questions we get asked ### Do I need to be home on collection day? Someone needs to be there to let us in. If that can't be you, tell us who it will be. ### Will you update me while the couch is in the workshop? Yes. Dani mlambo wrote that Kwanele sent photos while the couches were being stripped, and Amava Bello received "images and video of the couch with the new fabric on it". ### What if something's wrong when it comes back? Tell us straight away, before we leave if you can. Yonela Tsibolane wrote that when there was a hiccup on delivery, "they took them back and corrected the error". Get a price WhatsApp a photo of the piece and Kwanele will quote you. [WhatsApp 074 019 9297](https://api.whatsapp.com/send/?phone=27740199297&text&type=phone_number&app_absent=0) Read next - [How long does couch reupholstery take? What 18 customers told Google](/blog/how-long-does-couch-reupholstery-take/) - [8 questions to ask an upholsterer before you hand over your couch](/blog/questions-to-ask-an-upholsterer/) - [Your upholsterer across Johannesburg](/areas/johannesburg/) - [Your upholsterer in Soweto](/areas/soweto/) - [Couch reupholstery in Johannesburg and Soweto](/services/couch-reupholstery/) ![A couch we reupholstered](/_astro/contact-bg.CUHl57HH_Q8twa.webp) Contact us ## Tell us about your couch Send us the details and a photo, and Kwanele will get back to you with a price. Not sure what it needs? That's fine. We'll look at it and tell you. Workshop [Vundla Street, Jabavu, Soweto, 1818](https://maps.google.com/?cid=15645396653824375776) Call or WhatsApp [074 019 9297](tel:+27740199297) Email [info@trysoficprojects.co.za](mailto:info@trysoficprojects.co.za)